CONTACT CENTER
Our Contact Center team is dedicated to providing you with the assistance you need for your shipments, including managing bookings in our system and addressing any questions related to the process.
Based on the country you wish to ship from, you can reach out using the contact information provided below:
| REGION | COUNTRY | PHONE | HOURS OF OPERATION (LOCAL TIME) | |
|---|---|---|---|---|
| South America | Argentina | 0810 3450 563 (Option 2) |
cargainternacional.argentina@latam.com | Mon - Fri: 8:00 AM - 6:00 PM |
| Bolivia | (+591) 620668974 | cargasrz@latam.com | Mon - Fri: 9:00 AM - 5:00 PM |
|
| Brazil (Domestic) | 0300 115 9999 | grp_atendimentonovosnegocios@latam.com (Only for sales and quotations above 30 kg) |
Mon - Sat: 6:00 AM - 11:30 PM |
|
| Brazil (International) | 0300 788 2272 / (+55) 11 2828 4305 |
grp_reservacarga.br@sac.latam.com | Mon - Fri: 8:30 AM - 6:00 PM |
|
| Brazil (International) - Paraná and Santa Catarina |
(+55) 41 3134 8414 / (+55) 41 3434 8432 |
bringer.cwb@bringercargo.com.br | Mon - Fri: 8:30 AM - 6:00 PM |
|
| Brazil (International) - Rio Grande do Sul |
(+55) 51 3470 7808 / (+55) 51 3470 7825 |
reservas.poa@bringercargo.com.br | Mon - Fri: 8:00 AM - 6:00 PM |
|
| Chile | (+56) 600 300 5000 | cargainternacional.chile@latam.com | Mon - Fri: 8:30 AM - 6:00 PM / Sat: 8:30 AM - 3:00 PM |
|
| Colombia | (+57) 1 800 093 1111 / (+57) 1 390 5858 |
cargocolzd@latam.com | Mon - Fri: 8:30 AM - 6:00 PM / Sat - Holidays: 9:00 AM - 5:30 PM |
|
| Ecuador | (+593) 1 8000 00744 | cargoecuzd@latam.com | Mon - Fri: 8:30 AM - 6:00 PM / Sat - Holidays: 9:00 AM - 5:30 PM |
|
| Paraguay | (+595) 21 659 0339 / +595 992 507 419 |
comercial.asu@lancargo.com | Mon - Fri: 8:00 AM - 5:30 PM |
|
| Peru | (+51) 141 182 00 | cargainternacional.peru@latam.com | Mon - Fri: 8:30 AM - 6:00 PM / Sat: 8:30 AM - 3:00 PM |
|
| Uruguay | (+598) 2 604 0141 | comercialmvd@lan.com | Mon - Fri: 9:00 AM - 1:00 PM; 2:00 PM - 6:00 PM |
|
| North America | USA - Miami | (+1) 800 735 2445 | cargobookmia@lancargo.com | Mon - Sat: 8:00 AM - 6:00 PM |
| USA - Los Angeles | (+1) 800 733 3975 | cargobooklax@lancargo.com | Mon - Sat: 8:00 AM - 6:00 PM |
|
| USA - New York | (+1) 800 733 2445 | cargobookjfk@lancargo.com | Mon - Sat: 8:00 AM - 6:00 PM |
|
| Mexico | (+52) 555 786 6131 | cargobookmex@latam.com | Mon - Sat: 8:00 AM - 6:00 PM |
|
| Europe | Austria | (+43) 170 073 8816 | sales@newways.at | Mon - Fri: 9:00 AM - 6:00 PM |
| Belgium | (+32) 2709 0600 | sales.bru@airlogisticsgroup.com | Mon - Fri: 9:00 AM - 5:30 PM |
|
| Czech Republic | (+420) 220 115 016 | info.prg@kales.com | Mon - Fri: 9:00 AM - 5:00 PM |
|
| Denmark | (+45) 7535 4511 | info.dk@kales.com | Mon - Fri: 9:00 AM - 5:00 PM |
|
| Finland | (+358) 9870 0350 | sales.hel@kales.com | Mon - Fri: 8:00 AM - 4:30 PM |
|
| France | (+33) 174 259 085 | cargosalesfr@latam.com | Mon - Fri: 9:00 AM - 6:00 PM |
|
| Germany | (+49) 698 088 3737 | cargosaleseur@latam.com | Mon - Fri: 9:00 AM - 6:00 PM |
|
| Hungary | (+36) 12918232 | info.bud@kales.com | Mon - Fri: 8:30 AM - 5:00 PM |
|
| Ireland | 00353 1 9036 777 | latam.ie@haegroup.com | Mon - Fri: 9:00 AM - 5:30 PM |
|
| Italy | (+39) 022 187 1515 - 218 | latam.it@airlogisticsgroup.com | Mon - Fri: 9:00 AM - 12:30 PM; 2:00 PM - 6:00 PM |
|
| Netherlands | (+31) 208 800 007 | cargosalesnl@latam.com | Mon - Fri: 9:00 AM - 6:00 PM |
|
| Norway | (+47) 2201 2400 | info.osl@kales.com | Mon - Fri: 8:00 AM - 5:00 PM |
|
| Poland | (+48) 223 352 050 | sales.waw@kales.com | Mon - Fri: 9:00 AM - 5:00 PM |
|
| Portugal | (+0034) 902 933 045 | cargosaleses@latam.com | Mon - Fri: 9:00 AM - 6:00 PM |
|
| Spain | (+34) 902 933 045 | cargosaleses@latam.com | Mon - Fri: 9:00 AM - 6:00 PM |
|
| Sweden | 0046 8 594 411 90 | booking.se@kales.com | Mon - Fri: 8:00 AM - 5:00 PM |
|
| Switzerland | (+41) 58 680 0295 | zrh@rtwair.ch | Mon - Fri: 9:00 AM - 6:00 PM |
|
| Turkey | (+90) 212 465 0232 | gac.tr@ecsgroup.aero | Mon - Fri: 8:00 AM - 5:00 PM |
|
| United Kingdom | (+44) 133 285 0021 | sales@airlogistics.co.uk | Mon - Fri 9:00 AM - 5:30 PM |
|
| Africa | South Africa | (+27) 119 794 944 | sales@aircross.co.za | Mon - Fri: 8:00 AM - 5:00 PM |
| Asia | Israel | (+972) 523 321 560 | tlv@airlogisticsgroup.com | Sun - Thu: 8:00 AM - 5:00 PM |
CUSTOMER CARE
Our dedicated Customer Care team is here to assist you with any issues related to your shipments.
You can also track your shipment by visiting our e-tracking page.
For international shipments, please use the contact form or refer to the contact details listed below, depending on your shipment's origin:
| REGION | COUNTRY | PHONE | HOURS OF OPERATION (LOCAL TIME) | |
| South America | Argentina | 0810 3450 563 (Option 2) |
grp_customercareargentina@latam.com | Mon - Sun 7:00 AM - 1:00 AM |
| Bolivia | - | customercarecs@latam.com | Mon - Sun 7:00 AM - 1:00 AM | |
| Brazil (International) | 0300 788 2272 (Option 3) / +55 11 2828 4305 (Option 3) |
grp_customercarebra.inter@latam.com | Mon - Fri: 6:00 AM - 9:00 PM / Sat - Sun - Holidays: 7:00 AM - 8:00 PM |
|
| Brazil (Domestic) | 0300 115 9999 | Web Form | Mon - Sat 6:00 AM to 11:30 PM | |
| Chile | (+562) 25669080 | grp_customercarechile@latam.com | Mon - Sun 7:00 AM - 1:00 AM | |
| Colombia | 1 800 931 111 (Option 3) |
customercarecol@latam.com | Mon - Sun 7:00 AM - 1:00 AM | |
| Ecuador | (+593) 1 800 931 111 (Option 3) |
grp_customercareecu@latam.com | Mon - Sun 7:00 AM - 1:00 AM | |
| Paraguay | - | customercarecs@latam.com | Mon - Sun 7:00 AM - 1:00 AM | |
| Peru | - | grp_customercareperu@latam.com | Mon - Sun 7:00 AM - 1:00 AM | |
| Uruguay | - | customercarecs@latam.com | Mon - Sun 7:00 AM - 1:00 AM | |
| Central America | - | customercareceam@latam.com | Mon - Sun 7:00 AM - 1:00 AM (Colombia Local Time) |
|
| North America | USA - Los Angeles | (+1) 310 645 1221 (Option 4) |
customercarelax@latam.com | Mon - Fri: 4:00 AM - 11 PM / Sat - Sun: 4:00 AM - 8:00 PM |
| USA - Mexico | (+52) 55 5786 6131 (Option 2) |
customercaremex@latam.com | Mon - Fri: 7:00 AM - 1:00 AM / Sat - Sun: 7:00 AM - 11:00 PM |
|
| USA - Miami | (+1) 305 874 2688 (Option 4) |
customercaremia@latam.com | Mon - Fri: 7:00 AM - 1:00 AM / Sat - Sun: 7:00 AM - 11:00 PM |
|
| USA - New York | (+1) 718 656 7343 (Option 4) |
customercarejfk@latam.com | Mon - Fri: 7:00 AM - 1:00 AM / Sat - Sun: 7:00 AM - 11:00 PM |
|
| Others | - | customercarena@latam.com | Mon - Fri: 7:00 AM - 1:00 AM / Sat - Sun: 7:00 AM - 11:00 PM (Miami Local Time) |
|
| Europe and Africa | (+34) 917 872 455 / +49 (0) 69 8088 3465 |
cargocareeu@latam.com | Mon - Fri: 8:00 AM - 8:00 PM / Sat - Sun: 11:00 AM - 7:00 PM (Madrid Local Time) |
|
| Asia and Oceania | - | customercaregsa@latam.com | Mon - Fri: 7:00 AM - 1:00 AM / Sat - Sun: 7:00 AM - 11:00 PM (Miami Local Time) |
|
AWB STOCK REQUEST
FORMAL CLAIM (COMPENSATION REQUEST)
In case of missing, loss, and-or damage of cargo, you can submit a written claim completing the form in the following link: formal claim form
Please check the necessary documents to present your claim in the following links:
International claim required documents
Domestic claim required documents
You can also check the response times and general conditions of a formal claim in the following links:
Instructions for filing a claim