To make reservations or resolve any questions about our services, please contact our Contact Center. Find the contact information for your country at the following link.

For information on booking pet reservations and to ensure a smooth process, please review our "Prepare Your Shipment" section at the following link.

For general questions about pet transportation, kennel types, treatments, requirements, and more, contact us at pawssupport@latam.com.

For urgent situations related to pets, contact us at petsemergency@latam.com.

INTERNATIONAL RESERVATIONS

Individuals: Reservations must be made through a Cargo Agency. Learn about the agencies that provide these services on the following page.

Cargo Agencies: Reservations must be made through our Call Center team. Find the contact information for your country at the following link.

DOMESTIC RESERVATIONS

• Brasil: Form / 0300 115 9999
• Chile: carganacional.chile@latam.com / (+51) 141 182 00
• Perú: carganacional.peru@latam.com / (+56) 600 300 5000
• Ecuador: Commercial executive
• Colombia:
• Routes to/from CTG, SMR, and BAQ: cargocolzd@latam.com / (+57) 1 800 093 1111
• Other routes: Commercial Executive

If you have any issues with your shipment or questions about the status of your cargo, contact our Customer Care team at the following link.

To request the configuration of cargo status update messages (FSU) or to adopt the use of eAWB, contact us at grp_digitalcontinuity@latam.com.

If you need assistance with ONLINE SERVICES (technical issues, access, etc.), contact the support team at croamissupport@latam.com.

To report shortages, damages, or loss of cargo condition, please submit a written claim by completing the following form.

For any other questions or suggestions, please contact us through this form.